FAQ

 

  • How can I order from Shisha Corner ?
  1. Place your order right here on the website or call us to place it over the phone.
  2. You must be 18 years or older to purchase tobacco products from ShishaCorner.com in Poland. All names and parties listed on any given order must complete the age verification process.
  3. This includes billing address, shipping address, and the name entered as the ID Card.
  • How do I verify my age?

Because we sell tobacco products, we are required by law to verify everyone's age who orders from us to ensure they are of the minimum legal age to purchase and receive our products. Using the information provided when placing your order, our system will attempt to verify the age of everyone listed on the order. If we are unable to automatically verify your age, you will receive an email within 24-48 hours after placing your order with instructions on how to manually confirm your age in our system (usually by sending over a picture of you and your government-issued ID).

  • How will I know that my order has been placed successfully?

When you confirm your order successfully at the final step of checkout, you'll receive order confirmation message on our website. At that point, you should receive a confirmation email. If you do not see it in your Primary inbox, please check your Promotions folder and, lastly, your Spam folder.

  • How long does it take to get my goods delivered ?

Orders typically ship out 1-2 business days after they have been placed and entered our system. Depending on the shipping method chosen and the destination, it can take anywhere from 1-2 additional business days for domestic shipments to be completed.

  • Do you also ship on public holidays and/or weekends?

No, the shipment is only made during the week from Monday to Friday. In individual cases, packages may be packed and stamped at the weekend. In any case, shipping will only take place during the week.

  • Do you accept any forms of payment other than Bank Transfer or COD ?

At the moment, we accept only "Cash on Delivery", "Bank Transfer" or "Cash on Collection" as a payment method. We're working on other payment forms as well.

  • When will my return be credited?

If you have cancelled or returned your order, after the careful review, please allow up to 14 days for funds be credited to the original payment method that you chose when ordering. 

  • I'm worried my order will break in transit, how do you package your hookah pipes?

We take great care to ensure your order arrives in perfect condition - 99% of our orders arrive on time and undamaged. Hookah bases and tobacco bowls are wrapped in bubble wrap and the entire order is surrounded by Styrofoam peanut packaging. Even with the great care we take to ensure safe travel to you, it's always possible damage may occur in shipping. For this reason, all of our shipments are fully insured and we will replace any products that arrive damaged or broken.

  • What do I do if an order arrives damaged, or breaks upon setup?

Despite the attention and care we devote to hand-packing each individual order, unforeseen circumstances while an order is in transit can damage the package contents. If something arrives damaged, follow these steps to ensure the fastest and most thorough possible service: 1. Take pictures of the damaged item(s) with a digital camera or camera-phone for documentation (this also helps us when filing a damage claim with the shipping carrier.)2. Attach the digital pictures to an email.3. Include a description of the problem in the email along with the order number (or invoice number) and the address to ship replacement parts to.4. Send the email to hello@shishacorner.pl. After we receive the email, we'll reply back quickly to notify you of the actions we take or to request additional information.

  • Where are you guys located, can I visit and shop in person?

All orders are shipped from our warehouse in Łódź, the center of Poland and Fourth largest city. Unfortunately, we offer ONLY collection from our warehouse.

  • Do you have physical store ?

Sadly, not at this time but we're still in a process of reviewing the demand.


 

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